Shipping policy
SHIPPING POLICY
We deliver orders to Finland as well as the following regions:
✅ Europe:
Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, and Vatican City.
🌍 Rest of the World:
Argentina, Australia, Brazil, Canada, Chile, Japan, New Zealand, and the United States.
Delivery Time
📍 Finland:
- Orders placed before 1:00 PM (GMT +2) will be shipped on the same day.
- Helsinki metropolitan area: 1–3 business days
- Lapland region: 3–5 business days
📍 Europe:
- Delivery time: 5–7 business days
📍 Rest of the World:
- Delivery time: Varies by location, usually 2–3 weeks.
Customs Fees & Taxes
📌 EU: No customs fees or additional taxes.
📌 Rest of the World: Any applicable customs duties and import taxes are determined by the destination country and are the responsibility of the recipient.
Order Tracking
You will receive a tracking number via email once your order has been shipped.
I Haven't Received My Order Confirmation – What Should I Do?
📩 Check your spam folder. If you cannot find the confirmation email, please contact us at contact@ouragency.team.
Pricing Errors
We reserve the right to cancel or modify an order due to pricing errors. If an order contains an obvious pricing mistake (e.g., a product is listed at a significantly lower price than its actual value without an ongoing discount campaign), we reserve the right to cancel the order before it is shipped.
